Use a soft cotton cloth dipped in a mild soap-and-water solution to clean basic dirt.

A very strong solution may strip the colour off the bag, so please avoid it. Always test on a less visible area first — such as the bottom of the bag or somewhere on the inside — since every piece of leather behaves differently.

If your bag has been in long-term or humid storage, it may develop mould. Wipe it with a soft, damp cloth, let it dry completely, and moisturize the leather with a mild leather conditioner or coconut oil.

Stains from ink, wine, oil, or alcoholic substances cannot be removed — please try to avoid these altogether.

Keep leather away from moisture and dirt. Clean it regularly with a partially damp cotton cloth, and store it in a dry place when not in use.

A few drops of water are fine and will dry naturally. If the bag or wallet gets soaked, let it dry completely at room temperature — never use a dryer or iron.

Once dry, polish it with a small amount of zero-odour coconut oil on cotton, then let it dry again. You can repeat this once or twice as needed. Note: the colour may darken slightly once oil is applied, so test on a less-used area first.

No. All our products are handcrafted from genuine, fine-quality leather. Visible grains, blemishes, or shade variations are natural characteristics of real leather, not defects — they're part of what makes each piece unique. We do our best to make product photos true to life, but colour may vary slightly from screen to screen.

We usually take 4–8 working days to deliver after successful dispatch. Larger quantities or made-to-order items may take longer — if so, we'll keep you updated by email.

Orders are shipped within 2–3 working days, followed by a further 4–8 days for delivery.

Yes, via India Speed Post. If your country isn't listed on our website, email us your country and postal code, and our dispatch team will get back to you within 2–3 working days.

Not at the moment — we don't currently offer monogramming or customization on bags or accessories.

• Manufacturing defect: If you notice a genuine manufacturing error on a newly purchased item, we'll provide a replacement (subject to the same colour being in stock), once we've reviewed the details via email.
• Change of mind / other returns: These items can only be exchanged, not returned for a refund. We do not offer refunds.

In both cases:

• You must contact us within 2 days of receiving the product.
• The item must be unused, in new condition, with original packaging intact — no wear, marks, scratches, alterations, or damage.

See our full Returns & Exchange Policy for details.