At WILDSOUL, every product is handcrafted using genuine upcycled leather. Because leather is a natural material, no two pieces are exactly alike. Small differences in grain, texture, natural marks, and colour are part of the character of the leather and make every product unique. Colours may also appear slightly different depending on your screen.

If something isn’t right with your order, we’re here to help.

Damaged or Incorrect Items

If you receive:

·       a damaged product,

·       a product with a manufacturing defect, or

·       the wrong item,

please email us at connect@wildsoulindia.com or wildsoulindia@gmail.com within 48 hours of delivery.

To help us resolve the issue quickly, please include:

·       your order number

·       clear photos of the unused product

·       an unboxing video

·       a short description of the issue

Our team will review your request and get back to you as soon as possible.

If the issue is verified, we’ll arrange a replacement at no additional cost.

Exchanges

We understand that sometimes you may wish to exchange your purchase.

We accept exchanges provided that:

·       the product is unused

·       all original tags and packaging are intact

·       the item is returned in the same condition in which it was delivered

·       proof of purchase is available

Exchange requests should be raised within 48 hours of delivery.

Once approved, the item should be sent back within 7 days.

Products may be exchanged for:

·       the same item, or

·       another product of equal or higher value (any price difference will need to be paid).

Because every WILDSOUL product is handcrafted from genuine leather, natural variations in leather texture, grain, marks, or colour are not considered manufacturing defects and are not eligible for exchange.

Shipping for Exchanges

If the exchange is due to a manufacturing defect or because we sent the wrong product, WILDSOUL will take care of the replacement.

For exchanges requested for any other approved reason, customers are responsible for the shipping costs involved in sending and receiving the product.

Return Address

Wildsoul India

26, State Bank of India Society
Opposite Snehkunj Society
Ambawadi, Ahmedabad – 380015
Gujarat

Once we receive and approve your returned item, the replacement will be dispatched within a few business days.

Refunds

Since every WILDSOUL product is handcrafted, we do not offer refunds for change of mind or personal preference.

Refunds are only provided if:

·       we are unable to replace an approved defective product, or

·       your order is cancelled by WILDSOUL before dispatch.

Any eligible refund will be processed to your original payment method.

Items Not Eligible for Exchange or Refund

The following purchases are not eligible for exchange or refund:

·       Gift card purchases

·       Products purchased during sale or promotional events

·       Products purchased from exhibitions, pop-up events, or physical stores

·       Products that have been used, damaged after delivery, or returned without original packaging

·       Products showing normal variations in genuine leather

Order Cancellation

You may cancel your order any time before it has been processed.

Once production or processing has started, the order cannot be cancelled because your product is already being prepared.

If you wish to make changes after processing has started, please contact us. We’ll always do our best to help whenever possible.

Need Help?

If you have any questions before or after your purchase, simply email us at connect@wildsoulindia.com or whatsapp us on +91 63522 61177. We’re always happy to help.